I have been busy building a help desk for the station I volunteer at. The Help Desk runs in Tawk.to and comes as part of the Chat Widget I installed for the hosts of the shows.
The Widget escalated quickly and then there was the help desk. Do you want to see the Help Desk? Of course you do, the HCR Help Desk is HERE. It is a beauty.
The chat widget is in the bottom left of the site, at all times – except on the pop out player. The idea is that the hosts will be able to correspond with their listenership. This will enable feed back – instant to broadcast. It is a great idea.